When a trial starts, we send a welcome message with a link to the interactive tutorial. If the trial was started on a team workspace, that message was not arriving.
The cause was where we looked for the address. A personal account carries the email address it was registered with; a team workspace is created without one, because a workspace is not a person. We read the workspace's own address field, found it empty, and stopped there — silently, without any sign that a message had failed to go out.
The welcome message is now addressed to the owner of the workspace, at the address on their personal account. Nothing about your workspace changes, and no address is copied onto it.
If your trial started before today and you never received the welcome message, contact us and we will send it — the tutorial it links to is available at any time from your workspace regardless.
Both onboarding messages are now written in Polish — the welcome message and the one confirming you have completed the tutorial. They had remained in English while the rest of the application was translated.
Two related notes, so nothing here is a surprise:
- Your credits were never affected. Trial credits are granted separately from the message and always arrived, including for the workspaces that received no email.
- The message is addressed to the workspace name, not to a first name — so it opens with the name of your brand or company as you entered it.